CUSTOMER SERVICE - TERMS & CONDITIONS

RETURNS AND EXCHANGES:

All sales via www.dauphinesofnewyork.com are final. By selecting to purchase from our e-commerce site, you are agreeing to the terms of this policy.

Dauphines of New York accepts returns for EXCHANGE OR MERCHANDISE CREDIT ONLY within 14 days of confirmed receipt of item.

Your original purchase must be returned in new and unworn condition with original packaging and tags.

Please contact customerservice@dauphinesofnewyork.com should exchange apply to your purchase.

All emails will be answered within 24 hours of receipt. Unless otherwise noted, we do not offer exchange on items purchased on sale or via promotional offers. Unfortunately, we cannot refund shipping cost unless otherwise noted at time of sale. 

 

UNIQUITIES IN GEMSTONES:

Please note all stones are natural; therefore, there will be slight variations in tone, size, and finish. Each stone is hand selected with great attention to detail. Prior to purchase, please specify should you wish to view images via email of the specific stones you have ordered. Direct requests to customerservice@dauphinesofnewyork.com

 

SHIPPING TIME:

All orders will ship within 7 days from initial point of purchase. If you order is urgent and time-sensitive, please notify customerservice@dauphinesofnewyork.com. Orders may be expedited at a small additional cost. Expediting cost is determined based on delivery location and courier service selected. 

 

BACK-ORDER:

Should an item of interest be on back-order, you will be notified immediately with details. Refunds are ONLY offered in the rare case that an item is on back-order. In such instance, please notify bonjour@dauphinesofnewyork.com within 3 days of back-order notification should you prefer refund in place of delayed delivery. We will immediately refund and cancel your order. 

 

WARRANTY OF REPAIR:

All items feature a lifetime warranty of repair, permitting availability of replacement components. In absence of components, a substitute may be offered. All repairs are handled on a case-by-case basis to ensure each customer receives personalized attention to area of concern. Please contact customerservice@dauphinesofnewyork.com. When contacting, please be sure to mention item/area of concern, date/location of purchase, your name and contact information. All emails will be answered within 24 hours of receipt. 

 

PRODUCT CARE:

We advise to treat your Dauphines of New York products with the highest level of care. All production is held to the highest levels of quality control and standards of excellence. For prolonged life-span of your Dauphines of New York accessory, we suggest storing in a safe place or drawstring pouch. 

 

CONTACT:

The Dauphines of New York Customer Service team is available via phone Monday - Friday, 9 am - 9 pm at 917.922.2973.

Customer service may be reached via email at customerservice@dauphinesofnewyork.com.

We look forward to hearing from you!